Frequently ASked Questions

Here are some of the questions we are asked most frequently.

Common Questions

Whats your Return Policy?

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Where can I purchase X Item?
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How do I ride a Bike?
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Before you Order

How can I order an RBSM product?

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How long will it take for my order to Arrive? What other shipping information should I be aware of?
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Are your Bikes the right size for me? Where can I get more information about the bike’s dimensions?
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Do you ship the bikes fully assembled?
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How do you prevent shipping Damage?
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Do you have Dealers?
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Do you sell Open Box Bikes?
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Do you sell Accessories?
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Do you sell Replacement Parts?
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Support, Repairs & Service

How do I get my Bike Service?

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Can RBSM Electric Bicycles by serviced by any bicycle shop?
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Are any Tume-ups needed after the bike is put together?
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Electric bikes & other technical questions

How do I get What is an Electric Bicycle, and how do I operate one?bike serviced?

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How fast can an RBSM Electric Bike go?
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Do I need a Driver’s license, insurance, or a registration to operate an electric bicycle?
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Does Pedaling recharhe the battery?
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What kind of a range can I expect from my Rsbm Bike?
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How heavy are these bikes? I’m worried they’ll be too heavy for me to carry upstair to my apartment.
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Are the electric components waterproff?
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How durable are the bike?
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Do your Batteries offer overcharge and undercharge protection? Is it safe to leave them on a charger overnight?
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